Shipping policy
Shipping Destinations
We are based in the UK and ship worldwide, offering a reliable service to customers across the globe.
Shipping Rates
Shipping costs will be calculated at checkout.
Fulfilment Location
All orders are fulfilled from the UK. Please note that if stock is unavailable for certain products, your order may experience a slight delay. Pre-orders will be shipped according to the estimated shipping date stated on the product page.
Estimated Delivery Times (once shipped)
- United Kingdom: 2-5 business days
- European Union: 5-10 business days
- Rest of World: 10-21 business days
Please note that these delivery times are estimates and may vary based on your location or external factors such as customs delays or local holidays.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs fees, duties, or taxes that may apply upon the order's arrival in their country. We recommend checking with your local customs office for more information before placing an order.
Pre-Orders
Pre-ordered items will ship as stated on the product page. Please note that if you order a pre-order item alongside in-stock items, we will ship them together once the pre-order item becomes available. If you prefer to receive in-stock items sooner, we recommend placing a separate order.
Returns and Exchanges
We accept returns and exchanges on most items. If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund or exchange. Please note the following:
- Pre-order items: Returns and exchanges are not accepted for pre-order items.
- Condition: Items must be returned in their original condition, unused, and with all packaging intact.
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Lost or Damaged Items
We are not responsible for lost or damaged packages. However, if your package arrives damaged, please contact us immediately, and we will work with you to resolve the issue.